Terms of Service

1. Introduction and Scope

Welcome to xaliworiaroth, accessible at xaliworiaroth.com. These Terms of Service (the “Terms”) govern your access to and use of our website, including browsing product information, using available shopping features, submitting orders, making payments, and accessing customer support services.

We offer the following categories of furniture products:

Office Furniture

Living Room Furniture

Bedroom Furniture

By accessing or using our website or submitting an order through our website, you agree to comply with these Terms and the applicable policies published on our website. If you do not agree to these Terms, please discontinue your use of the website.

These Terms should be read consistently with our applicable published policies, including our Shipping Policy, Order Cancellation Policy, Return and Refund Policy, Privacy Policy, and other relevant policies. Nothing in these Terms is intended to limit any consumer rights or legal protections that cannot be waived or restricted under applicable law.

2. User Accounts and Website Responsibilities

2.1 Account Information

If our website offers account registration or account-related features, you agree to provide accurate, complete, and current information when using those features. You are responsible for taking reasonable steps to protect the confidentiality of your account login credentials. If you suspect unauthorized access to your account, you should notify us promptly.

When placing an order, you should ensure that all information provided is accurate, particularly your contact details and shipping address.

2.2 Acceptable Use of the Website

You agree not to use our website for fraudulent, unlawful, or unauthorized purposes. You must not attempt to gain unauthorized access to our website or its systems, interfere with normal website operations, introduce malicious code, or engage in other unlawful activities that disrupt the shopping experience of other users.

We may take reasonable and proportionate measures to address suspected website misuse, security risks, or violations of these Terms, subject to applicable law and the rights and obligations associated with existing orders.

2.3 Website Availability and Responsibilities

We make reasonable efforts to maintain accurate product information and provide accessible shopping services. However, website content, product information, or shopping functions may occasionally contain errors, experience delays, or become temporarily unavailable.

We do not guarantee that the website will always operate without interruption, errors, or security risks. Where appropriate, we will make reasonable efforts to address relevant issues in accordance with applicable law.

Nothing in these Terms excludes any liability that we are required to assume under applicable law or deprives consumers of rights they are legally entitled to exercise.

3. Products, Inventory, and Pricing

3.1 Product Information

Our website offers Office Furniture, Living Room Furniture, and Bedroom Furniture. Product descriptions, photographs, colors, dimensions, materials, and other displayed information are intended to help you understand our products before making a purchase.

Due to differences in display settings, lighting conditions, photography environments, or reasonable product variations, the appearance of products shown on our website may differ somewhat from the actual products received. However, such differences do not excuse inaccurate product descriptions, the concealment of material discrepancies, or violations of applicable legal requirements.

Please review the available product information carefully before placing an order. If you have any questions about a product, you may contact our customer support team before purchasing.

3.2 Product Availability

Product inventory and availability may change. A product displayed on our website may become unavailable before an order is accepted or fulfilled.

If product availability affects your order, we will address the matter in accordance with applicable law and the circumstances of the transaction. These Terms do not authorize us to disregard accepted orders or avoid legal obligations that have already arisen.

3.3 Product Prices and Shipping Charges

Product prices are displayed on the relevant product pages and during checkout. Before submitting your order, please carefully review the applicable prices and charges displayed at checkout.

Our standard shipping charges are as follows:

Orders below $87.00: A shipping fee of $8.70 applies.

Orders of $87.00 or more: Standard shipping is free.

Product prices include the applicable taxes described in our Shipping Policy. Specific information regarding taxes, customs clearance, and related charges is subject to the scope of that policy and applicable law.

We make reasonable efforts to ensure that pricing information is accurate. If a material pricing error occurs or another issue prevents an order from being fulfilled under the terms displayed, we will address the matter in accordance with applicable law and the circumstances of the order. We do not have an unrestricted right under these Terms to arbitrarily change the price of a confirmed order or cancel an order without a lawful basis.

4. Orders and Payment

4.1 Placing an Order

Before submitting an order, please carefully review the selected products, quantities, displayed prices, shipping address, contact information, and payment details to ensure that all information is accurate.

Submitting an order constitutes your request to purchase the selected products under the applicable terms displayed during checkout. Submission of an order does not necessarily mean that the order has been accepted or that fulfillment is guaranteed.

Order processing, payment authorization, and order acceptance may vary depending on the circumstances of the transaction. We will handle orders in accordance with applicable law and our published policies.

4.2 Accepted Payment Methods

We accept payments through the following card brands:

Visa

Mastercard

American Express

JCB

Discover

Diners Club

Whether a transaction can proceed depends on the authorization and processing results of the applicable payment process. Failed payments, declined authorizations, or unusual payment statuses may affect order processing.

If you experience a payment issue or believe that a payment has been processed incorrectly, please contact customer support for assistance.

To protect your payment information, do not send your full payment card number or card verification value (CVV) through ordinary email.

4.3 Payment Information Accuracy and Order Issues

You are responsible for providing accurate information necessary to complete your purchase. If you discover an error after submitting an order, please contact us as soon as possible. Once order processing or shipping preparation has begun, we cannot guarantee that every requested change can be accommodated.

Any order adjustment, cancellation, or refund will be handled in accordance with the applicable policies and applicable law.

5. Shipping Policy

5.1 Shipping Coverage and Charges

We currently ship to destinations within the United States.

Our standard shipping charges are as follows:

Orders below $87.00: A shipping fee of $8.70 applies.

Orders of $87.00 or more: Standard shipping is free.

The applicable order amount and shipping charges will be displayed during checkout. Please review your order information carefully before completing your purchase.

5.2 Order Processing Time

Our standard order processing time is 2–4 business days.

Orders submitted before 6:00 PM Pacific Time on a business day begin processing on the same day. Orders submitted after 6:00 PM Pacific Time, on weekends, or on holidays begin processing on the next business day.

The start of order processing does not mean that the order will ship on the same day. Order processing time and transit time are separate stages, and actual shipping dates may vary.

5.3 Shipping Carriers and Transit Time

We use FedEx and UPS as our shipping carriers.

After an order has been processed and handed over to the carrier, the estimated transit time is 9–13 business days. This period begins when the carrier receives the shipment, not when the customer places the order.

Estimated transit times are provided for reference and do not constitute an unconditional guarantee of delivery on a specific date. Actual delivery may be affected by carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

5.4 Tracking Information

We provide tracking information after an order has shipped. Carrier tracking systems may require additional time to display the latest shipping status, so tracking information may not update immediately after dispatch.

If your tracking information is delayed or you have questions about your delivery, please contact our customer support team.

5.5 Taxes and Customs Clearance

Product prices include the applicable taxes described in our Shipping Policy. Under that policy, our logistics providers are responsible for handling applicable customs clearance procedures.

The treatment of taxes, customs clearance, and related matters remains subject to the applicable policy and relevant law. No additional charges or absolute guarantees should be inferred beyond what has been disclosed and what applicable law requires.

For more information, please review our Shipping Policy.

6. Order Cancellation

6.1 Cancellation Requests Before Shipment

You may request cancellation of an order that has not yet shipped. Cancellation requests are subject to review and approval.

If your cancellation request is approved, you will receive a full refund for the canceled order. Because order processing may already have begun, we recommend contacting customer support as soon as possible if you wish to cancel your order.

6.2 Orders That Have Already Shipped

Orders that have already shipped generally cannot be canceled directly.

If your order has shipped and you no longer wish to keep the product, please wait until the product is delivered and then review your eligibility for a return under our Return and Refund Policy.

6.3 How to Request an Order Cancellation

You may submit an order cancellation request by email or telephone. Please refer to the Contact Us section below for our contact information.

To help us identify and review your request, please provide the following information:

Your order number.

The email address used when placing the order.

Payment evidence, if necessary to verify the transaction.

The reason for your cancellation request.

We will review your request as promptly as reasonably possible and inform you of the outcome. We do not guarantee that cancellation requests will be processed within a specific period.

6.4 Refunds for Canceled Orders

If your cancellation request is approved, the refund will be issued to the original payment method. The time required for the refunded amount to appear in your account depends on the processing time of the relevant bank or payment provider.

The date a refund is initiated may differ from the date the funds are actually credited to your account.

For more information, please review our Order Cancellation Policy.

7. Returns and Refunds

7.1 Return Eligibility

We offer returns for eligible products but do not provide exchanges.

For shipped orders, you may request an eligible return and refund within 21 days after receiving the product. Return requests are subject to review under our Return and Refund Policy and applicable law.

If your order has not shipped, you should first request cancellation under our Order Cancellation Policy. Orders that have already shipped generally cannot be canceled directly and should instead be handled through the applicable return process after delivery.

7.2 How to Request a Return

Please submit your return request by email and provide the following information:

Your order number.

The reason for the return.

Any necessary supporting information or evidence.

If a product arrives damaged or differs from the product you ordered, please describe the issue and provide relevant supporting evidence where available. Depending on the circumstances, you may be eligible for a full or partial refund.

We will review your request in accordance with the applicable policies and legal requirements.

7.3 Return Labels and Return Shipping Costs

Eligible returns use electronic return labels. You are responsible for downloading and printing the provided return label so that you can ship the product back.

For returns requested for personal reasons or reasons unrelated to product quality, reasonable return shipping charges or related fees may apply where permitted by law, provided that the applicable charges have been clearly disclosed.

If a product has a quality issue, is damaged during shipping, or is incorrect because we sent the wrong item, we will cover reasonable return shipping costs.

These Terms do not authorize charges prohibited by applicable law or charges that have not been properly disclosed.

7.4 Refund Processing

After we receive the returned product and complete the inspection, we generally initiate the applicable refund within 1–5 business days.

Depending on the circumstances, an approved refund may be for the full or partial amount. For damaged or incorrectly shipped products, the available refund amount will be determined based on the circumstances and applicable policy.

Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to complete the transaction and make the funds available.

The stated refund processing period refers to the time required to initiate a refund after we receive and inspect the returned product. It does not guarantee that the refunded funds will appear in your account within that period.

For complete information about returns and refunds, please review our Return and Refund Policy.

8. Privacy and Data Protection

We may process information you provide when accessing our website, shopping, making payments, or contacting customer support in accordance with our Privacy Policy and applicable law.

Our Privacy Policy provides further information about our applicable information-handling practices, privacy matters, and the rights you may have. We encourage you to review that policy to understand how these matters are addressed.

If cookies or similar technologies are used, their use will be governed by our existing Cookies Policy, Privacy Policy, and applicable law.

Nothing in these Terms is intended to expand our information-handling practices beyond the scope described in our applicable policies or to restrict privacy rights that cannot lawfully be waived.

9. Disputes and Governing Law

9.1 Addressing Customer Concerns

If you have a question or dispute concerning an order, payment, delivery, return, refund, or use of our website, we encourage you to contact customer support first. We will make reasonable efforts to understand the issue and seek an appropriate resolution.

We encourage customers to contact customer support, but this communication process is not a mandatory prerequisite to exercising any legal right or pursuing any remedy available under applicable law.

9.2 Governing Law

The law applicable to these Terms and any dispute arising from the use of our website or a related transaction will depend on the circumstances, including applicable conflict-of-law rules and relevant mandatory consumer protection requirements.

California law may be relevant to certain matters depending on the applicable legal principles and the circumstances of the transaction. However, the fact that we maintain a contact address in California does not, by itself, establish that all disputes are necessarily or exclusively governed by California law.

These Terms do not constitute a blanket agreement requiring all disputes to be governed by the law of any particular state, nor are they intended to exclude mandatory legal protections applicable to consumers or transactions.

9.3 Consumer Rights and Legal Remedies

Any dispute involving our website, products, orders, payments, shipping, cancellations, or returns remains subject to applicable law.

Unless a separate arrangement has been validly established in accordance with applicable law, these Terms do not establish mandatory arbitration, waive class or collective action rights, designate an exclusive court or jurisdiction, shorten any legally applicable limitation period, or otherwise restrict consumers' legally available remedies.

Nothing in these Terms excludes or limits any rights, remedies, liabilities, or consumer protections that cannot lawfully be excluded or limited under applicable law.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

If changes are made, we will publish the revised version on our website. We encourage you to review this page periodically to stay informed about the currently applicable Terms.

Any updates will remain subject to applicable law, including requirements concerning notice, consent, or the application of revised terms to existing transactions. Nothing in this section is intended to apply revisions retroactively where doing so would be unlawful.

11. Contact Us

If you have any questions about these Terms or need assistance with orders, payments, shipping, cancellations, returns, or refunds, you may contact us using the following information.

Email: client@xaliworiaroth.com

Phone: +1 (341) 821-3746

Mailing Address: 2555 International Blvd #232, Oakland, CA 94601, United States

Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (America/Los_Angeles).