Order Cancellation Policy

Order Cancellation Policy

We understand that plans can change, and we want to make the order cancellation process as clear and straightforward as possible. This Order Cancellation Policy explains how to request an order cancellation, how we review cancellation requests, and how refunds are handled for canceled orders.

This policy applies to orders placed on xaliworiaroth.com for office furniture, living room furniture, and bedroom furniture shipped within the United States. Please review the following information before submitting a cancellation request.

1. Cancellation Eligibility

Orders That Have Not Shipped

You may request to cancel an order that has not yet shipped. All cancellation requests are subject to review and confirmation by our customer support team.

If your cancellation request is approved, we will cancel the order, stop further shipment processing, and refund the full amount paid for that order.

We do not charge an order cancellation fee under this policy.

Please note that submitting a cancellation request does not automatically cancel your order. Your order will remain subject to its current processing status until we confirm that the cancellation has been approved and completed.

To give us the best opportunity to process your request before shipment, please contact our customer support team as soon as possible.

Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled directly. After a package enters the shipping and transportation process, we may be unable to intercept or retrieve it in time to stop delivery.

If your order has already shipped, we understand that this may be inconvenient. We recommend waiting for the item to be delivered and then reviewing our Return and Refund Policy to learn how to request a return and refund.

All return requests must comply with the applicable return period, product condition requirements, return label arrangements, return shipping cost provisions, and refund procedures outlined in our Return and Refund Policy, subject to applicable law.

The inability to cancel an order directly after shipment does not necessarily mean that the order is ineligible for a return or refund. Your available options and rights will depend on the applicable policy terms and any rights provided by law.

2. How to Request a Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible. We recommend submitting your request by email so that you have a written record of your cancellation request.

You may contact us through either of the following channels:

Email: client@xaliworiaroth.com

Phone: +1 (341) 821-3746

Please follow the steps below to help us review your request.

Step 1: Contact Customer Support

Send an email or call our customer support team to request an order cancellation. If possible, please contact us before your order ships, as cancellation may no longer be available once the shipping process has begun.

Step 2: Provide the Required Information

To help us identify your order and verify its current status, please provide the following information:

Order Number: The order number associated with the purchase you wish to cancel.

Order Email Address: The email address you used when placing the order.

Proof of Payment: Payment confirmation or other reasonable proof of payment, if needed to verify the transaction.

Cancellation Request and Reason: A clear statement that you wish to cancel the order. You may also provide the reason for your request if you wish.

Please provide only the information reasonably necessary to verify your order and process your request through appropriate and secure channels. To protect your financial information, do not send your full credit or debit card number, card security code, or other unnecessary sensitive payment information through ordinary email.

Step 3: Wait for Us to Review Your Request

After receiving your request, our customer support team will verify your order information and check its current processing status.

If your order has not shipped and your request meets the applicable cancellation conditions, we will proceed with reviewing and processing your request.

If your order has already shipped, we will explain why direct cancellation may not be possible and refer you to our Return and Refund Policy for information about the available next steps.

Submitting a cancellation request does not guarantee approval. Your order will be considered successfully canceled only after we confirm that the cancellation has been approved and completed.

3. Cancellation Review and Confirmation

We will review cancellation requests as promptly as reasonably possible. The time required for review may depend on the current status of your order and whether additional information is needed to verify it.

For approved cancellation requests, we will notify you after the cancellation has been confirmed and completed. The confirmation will indicate that your order has been successfully canceled and that the refund process will begin.

If we are unable to cancel your order, we will explain the reason and, where appropriate, provide guidance on the available next steps under our Return and Refund Policy.

Requests received outside our customer support hours may not be reviewed immediately. We encourage you to contact us as early as possible, especially if your order may be approaching shipment.

Please do not assume that your order has been canceled until you receive confirmation from our customer support team.

4. Refunds for Canceled Orders

If your cancellation request for an order that has not shipped is approved, we will refund the full amount paid for that order.

Refund Method

Refunds for canceled orders will be issued to the original payment method and returned to the original payment account used for the purchase.

You may not independently request that a refund be transferred to an unrelated payment method or account. Any alternative arrangement, if permitted by applicable payment processing rules and applicable law, must comply with the relevant requirements.

Refund Processing

Once the order cancellation has been confirmed, we will arrange the refund as promptly as possible.

Please note that the time we take to initiate a refund is different from the time it takes for the refunded funds to appear in your account. After the refund has been initiated, the actual posting time may vary depending on your bank, credit card issuer, payment service provider, or other relevant financial institution.

Because the final processing time may be outside our control, we cannot guarantee that the refunded amount will appear in your account by a specific date.

If your refund has been initiated and you have additional questions, you may contact our customer support team for assistance. You may also contact your bank or payment service provider to learn more about its refund posting procedures.

Refunds for Orders That Have Already Shipped

If your order has already shipped and cannot be canceled directly, any subsequent refund request will be handled in accordance with our Return and Refund Policy, subject to applicable law.

Please review that policy for the applicable return eligibility requirements, return procedures, and refund arrangements. The terms governing refunds for returned items may differ from those applicable to orders successfully canceled before shipment.

5. Orders That Have Already Shipped

We understand that you may still wish to cancel an order after receiving a shipping notification or learning that your package is already in transit.

Unfortunately, once an order has shipped, the package may have entered the carrier's transportation network, making it difficult or impossible for us to stop delivery in time.

In this situation, we recommend taking the following steps:

Wait for the package to be delivered, unless other arrangements are available under applicable law or through the relevant delivery process.

Review our Return and Refund Policy to understand the applicable return eligibility requirements and procedures.

Contact our customer support team if you need assistance understanding the next steps.

All returns must comply with the applicable terms of our Return and Refund Policy, including the return period, product condition requirements, return label arrangements, return shipping costs, and refund procedures, subject to applicable law.

We will do our best to help you understand your available options. The inability to cancel an order directly after shipment does not, by itself, mean that you lose any return or refund rights available under our policies or applicable law.

6. Important Notes

To help ensure a smooth order cancellation process, please keep the following points in mind:

Contact Us as Early as Possible: Orders can generally only be canceled before shipment, so prompt communication is important.

Wait for Cancellation Confirmation: Submitting a request does not mean that your order has been canceled.

Provide Accurate Information: Correct order details help us verify your purchase and review your request.

Protect Your Payment Information: Do not send your full card number, card security code, or other unnecessary sensitive financial information through ordinary email.

Allow Time for Financial Institutions to Process Refunds: Even after we initiate a refund, the time it takes for the funds to appear in your account may vary.

Your Legal Rights Remain Unaffected: Nothing in this policy is intended to limit or exclude any rights or remedies available to you under applicable law.

7. Contact Us

If you have any questions about this Order Cancellation Policy or wish to request an order cancellation, please contact our customer support team.

Email: client@xaliworiaroth.com

Phone: +1 (341) 821-3746

Mailing Address: 2555 International Blvd #232, Oakland, CA 94601, United States

Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (America/Los_Angeles).