Shipping Policy
Shipping Policy
This Shipping Policy explains how we process orders, calculate shipping costs, arrange deliveries, and assist with shipping-related issues. This policy applies to all orders placed through xaliworiaroth.com. We are committed to providing clear and transparent shipping information so you know what to expect from the time you place your order until your furniture arrives.
1. Shipping Destinations
We currently ship within the United States. You can purchase office furniture, living room furniture, bedroom furniture, and other products available on our website.
Shipping availability and specific delivery arrangements may depend on your order details and the logistics services available for your destination. If any issues arise that may affect order fulfillment or delivery, we will notify you of the relevant circumstances.
2. Shipping Costs
We apply the following standard shipping rates based on your order amount:
Orders below $87.00: A standard shipping fee of $8.70 applies.
Orders of $87.00 or more: Standard shipping is free.
Orders totaling exactly $87.00 also qualify for free shipping. Orders meeting this threshold will not be charged the standard shipping fee.
Shipping costs are separate from applicable product taxes and customs-related charges. Please refer to the Taxes and Customs section below for details about our tax arrangements. If a shipping fee applies to your order, the amount will be displayed at checkout for your review before you complete your purchase.
We do not charge additional shipping surcharges or handling fees that have not been confirmed under this policy.
3. Order Processing Time
Our standard order processing time is 2–4 business days.
Order processing time and shipping transit time are two separate stages. Processing time refers to the period required to review and prepare your order before handing it over to the carrier. Shipping transit time begins only after order processing is complete and the shipment has been handed over to the carrier.
Business days exclude weekends, applicable non-working days, and holidays. In certain circumstances, such as when an order requires additional review, during holidays, or due to other reasonable operational factors, processing progress may be affected. If an issue materially affects your order's processing progress, we will make reasonable efforts to help you understand its status.
The 2–4 business day processing period is not a guaranteed delivery timeframe and does not include the estimated shipping transit time described below.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM Pacific Time (America/Los_Angeles).
Orders placed before 6:00 PM on a business day: Processing begins on the same business day.
Orders placed after 6:00 PM on a business day: Processing begins on the next business day.
Orders placed on weekends, applicable non-working days, or holidays: Processing begins on the next applicable business day.
An order beginning processing on the same day does not mean it will be fully processed or shipped that day. The standard processing time of 2–4 business days still applies.
All cut-off times are based on Pacific Time using the America/Los_Angeles time zone, including applicable daylight saving time adjustments.
5. Shipping Methods and Transit Time
We use FedEx and UPS to deliver orders. The carrier used for a particular order will be determined based on the order details and available logistics arrangements. Customers should not assume that they can select their preferred carrier for every order.
Our estimated shipping transit time is 9–13 business days, beginning after the order has been processed and handed over to the carrier for shipment.
Please note the distinction between these two stages:
Order processing time: 2–4 business days.
Shipping transit time: An estimated 9–13 business days after the carrier receives the shipment.
These two periods are calculated separately and should not be interpreted as a fixed total delivery commitment. Actual delivery dates may vary depending on carrier operations, the delivery destination, weather conditions, holidays, and other factors affecting transportation.
If your order has not arrived after the estimated 9–13 business day transit period, please contact us by email first or call our customer support number. We will make reasonable efforts to check the shipping status and assist with delivery-related issues.
6. Taxes and Customs
Under our sales and fulfillment arrangements, applicable taxes are included in the corresponding product prices. We have also arranged for our logistics service providers to handle applicable customs clearance procedures where relevant.
Under the applicable arrangements, you generally will not need to pay additional charges for taxes and customs clearance services that are already covered.
Tax treatment and customs requirements may vary across jurisdictions. This policy does not exclude government charges, special requirements, or other fees that may arise where required by applicable law.
Taxes and customs-related arrangements are separate from our standard shipping fee policy. If a shipping fee applies to your order, the amount will be calculated according to the order amount rules described in the Shipping Costs section.
7. Order Tracking
After your order ships, you can check its shipping progress through the shipping notification or tracking information provided for your order.
When a tracking number and related information are available from the carrier, you can use the corresponding carrier's tracking service to check your shipment status:
FedEx
UPS
After a package is handed over to the carrier, tracking information may take some time to appear or update. Shipping status information may not immediately reflect the latest movement of your package.
If you have not received tracking information or your tracking status has remained unchanged for an extended period, please contact us by email first and provide your order number. We will make reasonable efforts to help you obtain available shipping information and investigate the issue where appropriate.
8. Delivery Issues, Shipping Delays, and Damaged Items
8.1 Shipping Delays
The estimated shipping transit time is 9–13 business days after the carrier receives the package. Actual delivery may take longer due to carrier delays, severe weather, holidays, transportation disruptions, or other circumstances affecting the shipping process.
If your package has not arrived after the estimated transit period, please contact us by email first or call us for assistance. Where reasonably possible, we will help check the tracking information and communicate with the relevant carrier to verify the shipment status.
The estimated shipping transit time is not a guarantee that every order will arrive within a fixed number of days.
8.2 Items Damaged During Shipping
If your furniture arrives damaged during transit, please contact us by email as soon as reasonably possible so we can verify the issue and help determine the appropriate next steps.
To help us assess the situation, please provide the following information whenever possible:
Your order number.
A detailed description of the damage or issue.
Clear photographs showing the affected item and visible damage.
We will review the information you provide and assist with an appropriate resolution based on the circumstances and our applicable Return and Refund Policy. All resolutions will be handled in accordance with applicable law. Nothing in this policy is intended to limit consumer rights that cannot legally be waived.
8.3 Lost Packages or Packages That Have Not Arrived
If you believe your package has been lost or has not arrived within a reasonable period, please contact us and provide your order number or tracking number.
We will make reasonable efforts to review the available tracking information and communicate with the relevant carrier, where appropriate, to investigate the delivery status.
The appropriate response will depend on the available information, the circumstances of the shipping issue, and applicable policies and laws. Before the circumstances have been verified, we will not automatically assign responsibility for all lost packages to the customer or promise a specific compensation amount, replacement arrangement, or resolution timeframe.
8.4 Other Delivery Issues
If the tracking status indicates that a package has been delivered but you have not received it, or if other inconsistencies arise in the delivery information, please contact us by email as soon as possible.
We will review the available information and, where appropriate, help check carrier records, delivery details, or other relevant information. Tracking records and delivery scans may be used as part of an investigation but may not, on their own, resolve every delivery dispute.
9. Shipping Address Changes and Order Cancellations
9.1 Changing Your Shipping Address
Please carefully verify your shipping address before placing your order. If you discover an address error or need to change your delivery address, contact us as soon as possible, preferably before your order ships.
Address change requests will be reviewed based on the current order processing status and available logistics arrangements. We will assess your request and confirm whether the change can be made. We cannot guarantee that every address change request will be successful.
After an order has shipped, address changes may be restricted by the carrier's rules and the package's current shipping status. Depending on the available options, additional steps may be necessary.
9.2 Order Cancellations Before Shipment
For orders that have not yet shipped, you may request cancellation in accordance with our applicable Return and Refund Policy.
If your cancellation request is confirmed, you will receive a full refund for the canceled order in accordance with that policy. If you wish to cancel an order, please contact us as soon as possible, as processing may already have begun when we receive your request.
Submitting a cancellation request does not mean that the order has been successfully canceled.
9.3 Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled directly through the shipping process. If you no longer wish to keep an item after it has shipped, please refer to our Return and Refund Policy for the applicable return and refund procedures.
All related requests will be handled in accordance with the applicable policy and relevant consumer protection laws.
10. Delivery and Shipping Responsibilities
10.1 Providing Accurate Shipping Information
When placing an order, you are responsible for providing a complete and accurate shipping address, along with any other information reasonably required for delivery.
If you discover an error in your address information, please contact us promptly so we can determine whether a correction is still possible. Incomplete or inaccurate address information may affect delivery. The available options will depend on the shipment's status, carrier arrangements, and applicable requirements.
We will review address-related delivery issues based on the actual circumstances rather than automatically assigning all related responsibility to the customer.
10.2 Delivery Status and Supporting Information
Delivery status updates, shipping scans, and other carrier records can help us assess the progress and outcome of a shipment. If you report a delivery issue, we may review the available records and obtain additional information where appropriate.
The handling of delivery disputes will depend on the specific circumstances and applicable law. This policy does not mean that any single tracking record or carrier record overrides the rights and obligations established by applicable law.
10.3 Assistance With Delivery Issues
If an order requires further investigation, redelivery arrangements, address confirmation, or other logistical assistance, we will make reasonable efforts to identify available solutions based on the information you provide and the relevant carrier's procedures.
The outcome of any investigation or delivery arrangement will depend on the actual circumstances and available logistics options. We will communicate relevant information to help you understand the next steps.
11. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please contact our customer support team using the information below.
Email: client@xaliworiaroth.com
Phone: +1 (341) 821-3746
Mailing Address: 2555 International Blvd #232, Oakland, CA 94601, United States
Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (America/Los_Angeles).