Return and Refund Policy

1. Overview of Our Return and Refund Policy

Welcome to xaliworiaroth.com. We are committed to providing clear and convenient shopping and after-sales support. If there is an issue with office furniture, living room furniture, or bedroom furniture purchased from our website, or if you wish to return an item for personal reasons, please review this policy to understand our return eligibility requirements, refund conditions, return shipping arrangements, and refund procedures.

This policy explains how we handle returns, order cancellations, and refunds. All provisions are subject to applicable law and do not limit or exclude any non-waivable rights that consumers may have under applicable law.

Please note the distinction between a statutory right of withdrawal and our standard after-sales return process. If applicable law grants a consumer a right to withdraw from a transaction without giving a reason within a specified period, we will handle the request in accordance with that law. We will not require the consumer to provide a reason for exercising that right or make its exercise contingent on our approval. Only standard after-sales return requests that fall outside the scope of an applicable statutory right of withdrawal will be handled under the standard return procedures described in this policy.

2. Return Eligibility and Time Limits

2.1 Standard After-Sales Return Period

For standard after-sales return requests that do not fall within the scope of an applicable statutory right of withdrawal, customers may generally submit a return request within 14 days of receiving the item, subject to this policy and applicable law.

To help us process your return, please make every reasonable effort to meet the following conditions:

The item and its original accessories, hardware, components, parts, and other included items should be complete.

The item must not have been damaged by improper use, incorrect handling, unauthorized modification, or other causes unrelated to a product quality issue.

Please retain the original packaging and protective materials whenever possible to help ensure safe transportation.

The item should, as far as reasonably possible, remain in a condition that allows us to inspect it and assess the reason for the return.

We understand that furniture may need to be unpacked to inspect its appearance, dimensions, and condition. Please handle the item with reasonable care during inspection and retain the original packaging whenever possible.

The 14-day period in this section applies to our standard after-sales return process. It does not shorten or restrict any statutory right of withdrawal or other non-waivable consumer rights available under applicable law.

2.2 Statutory Right of Withdrawal

If you are entitled to a statutory right of withdrawal under applicable law, that right will be handled in accordance with the relevant legal requirements and will not be restricted by the standard after-sales return period or approval procedures described in this policy.

Where a statutory right of withdrawal applies:

You are not required to provide a specific reason for withdrawing from the transaction.

You do not need to wait for our approval before exercising your right in accordance with applicable law.

You may notify us of your decision to withdraw using a method and within a period permitted by applicable law.

The withdrawal period, notification method, product return requirements, refund deadline, and allocation of related costs will be governed by applicable law.

The 14-day standard return period in this policy will not shorten or restrict any applicable statutory withdrawal period or other legal rights.

The availability of a statutory right of withdrawal depends on the type of transaction, the sales destination, and the applicable legal requirements. Not all e-commerce transactions in the United States are subject to a uniform 14-day no-reason withdrawal requirement. This policy does not represent a statutory right of withdrawal as universally applicable where the law does not provide one.

2.3 Damaged, Defective, or Incorrect Items

If an item arrives damaged during shipping, has a quality issue or defect, or differs from the item you ordered, please contact us as soon as reasonably possible.

For standard after-sales assistance, you may provide your order information, a description of the issue, and relevant photographs so that we can better understand the situation and assist you.

Depending on the circumstances and applicable law, we may offer a full refund, an appropriate partial refund, or another reasonable resolution. If a return is required because of a product quality issue, shipping damage, or an incorrect item, we will cover reasonable return shipping costs and provide the corresponding return arrangements at no charge.

We will determine an appropriate resolution based on the circumstances and will not require you to waive any rights granted to you under applicable law.

3. Order Cancellations

3.1 Orders That Have Not Shipped

If your order has not yet shipped, you may contact us to request cancellation.

Once the cancellation is confirmed, we will refund all amounts paid for the order. No cancellation fee will be charged.

Submitting a cancellation request does not mean the order has been successfully canceled. Please contact us as early as possible so that we can confirm the order status and advise you of the next steps.

3.2 Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled directly because the item may already be in transit or may no longer be possible to intercept.

If you no longer want an item after it has shipped, you may request a return and refund after receiving it, subject to the applicable standard after-sales return process.

If you are legally entitled to a statutory right of withdrawal, your request will be handled in accordance with applicable law and will not be restricted by this general statement.

If the item is damaged during shipping, defective, or incorrect, please contact us. We will assist you in accordance with the circumstances and applicable law.

4. Refund Eligibility and Refund Amounts

4.1 Refunds for Damaged, Defective, or Incorrect Items

If an item arrives damaged during shipping, has a quality issue or defect, or differs from the item you ordered, please describe the issue and provide relevant photographs or other supporting information where reasonably possible.

Depending on the circumstances, we may offer one of the following resolutions:

A full refund.

A partial refund where appropriate and agreed upon.

A return and refund, with reasonable return shipping costs covered by us.

The appropriate resolution will depend on the nature of the issue, the condition of the item, the available information, and applicable law.

We will not require you to accept a partial refund in place of other remedies to which you are legally entitled.

4.2 Standard After-Sales Returns for Personal Reasons

If you request a standard after-sales return because you changed your mind, have a personal preference, no longer need the item, or have another reason unrelated to product quality, your request must satisfy the applicable return conditions.

Where permitted by law and clearly disclosed in advance, you may be responsible for reasonable return shipping costs or other applicable fees. We will not impose fees that were not disclosed in advance.

If a return involves fees that are legally permitted and were disclosed in advance, the final refund amount may be adjusted accordingly.

For a statutory right of withdrawal, the allocation of return shipping costs and other related expenses will be determined by applicable law. No improper deduction will be made solely on the basis of the standard after-sales return provisions in this policy.

4.3 Damaged Items or Missing Accessories

If a returned item has been damaged by the customer, is missing accessories, or otherwise fails to meet the conditions for a standard after-sales return, these circumstances may affect return eligibility or the refund amount.

We will assess each situation individually and comply with applicable law. We will not automatically deny rights to which consumers are legally entitled merely because an item has a condition issue.

4.4 Processing Standard After-Sales Return Requests

For standard after-sales return requests, customers may provide their order number and a description of the relevant circumstances. We will assist based on the order status and applicable conditions.

If necessary, we may contact you to request additional information and explain the next steps.

Submitting a standard after-sales return request does not automatically guarantee approval of a refund. We may conduct reasonable checks based on the order status, item condition, and applicable requirements. However, we will not unreasonably delay or restrict any rights to which consumers are legally entitled.

For a statutory right of withdrawal, customers are not required to provide a reason for withdrawing, and exercising that right is not contingent on our approval.

5. How to Request a Return or Refund

Step 1: Contact Customer Support

For standard after-sales return or refund requests, we recommend contacting us by email first and providing the following information where possible:

Your order number.

A description of the relevant circumstances.

A description of the issue if the item is damaged, defective, missing accessories, or incorrect.

Clear photographs or other relevant supporting materials, where necessary and reasonably available.

If you are legally entitled to a statutory right of withdrawal, please clearly communicate your decision to withdraw from the transaction using a method permitted by applicable law and within the applicable deadline. Exercising this right does not require you to provide a reason or wait for our approval.

Step 2: Confirm the Applicable Process

For standard after-sales return requests, we will assist based on the order status, item condition, details of the request, and applicable conditions.

If necessary, we may contact you for additional information and explain the next steps.

For statutory withdrawal requests, we will follow applicable legal requirements. We will not use the standard after-sales return review process as a reason to reject or delay a statutory right of withdrawal.

Step 3: Return the Item, If Applicable

If a return is required, we will provide the relevant return instructions, including:

The confirmed return address.

Instructions for obtaining the electronic return label.

Packaging requirements.

Instructions for shipping the item back.

We use electronic return labels. You will need to download and print the label yourself and ship the item according to the instructions provided.

If a refund can be processed without requiring the item to be returned, we will inform you of the applicable arrangements.

For statutory withdrawal requests, product return requirements and deadlines will be governed by applicable law.

Please do not ship an item to an address that has not been confirmed by us.

Step 4: Item Inspection and Refund Processing

For standard after-sales refund requests that require a returned item, we will process the request in accordance with the applicable refund conditions after receiving the returned item and completing any necessary inspection.

For eligible refunds, we will initiate the refund to the original payment method within 1–5 business days after receiving the returned item and completing the necessary inspection.

For refund requests that are approved without requiring the item to be returned, we will inform you of the applicable processing timeframe based on the circumstances.

Refund deadlines and other requirements relating to statutory rights of withdrawal will be governed by applicable law. The processing timeframes for standard after-sales returns in this policy will not extend any statutory refund deadline.

6. Return Labels and Return Shipping Costs

For items confirmed as requiring a return, we will provide an electronic return label. You will need to download and print the label yourself and complete the return shipment according to our instructions.

Return shipping costs will be determined based on the reason for the return and applicable law.

6.1 Standard After-Sales Returns for Personal Reasons

For standard after-sales returns resulting from a change of mind, personal preference, or another reason unrelated to product quality, you may be responsible for return shipping costs or other reasonable fees where permitted by law and clearly disclosed in advance.

If such fees apply, we will explain them before you proceed with the return. We will not impose undisclosed return fees, restocking fees, or other additional charges.

6.2 Returns for Damaged, Defective, or Incorrect Items

If an item is returned because it was damaged during shipping, is defective, or is incorrect, we will cover reasonable return shipping costs and provide the corresponding return arrangements at no charge.

Where possible, please provide photographs or relevant information so that we can understand the issue and determine an appropriate resolution.

6.3 Return Shipping Costs for Statutory Withdrawals

If you are legally entitled to a statutory right of withdrawal, return shipping costs and other related expenses will be handled in accordance with applicable law.

The cost provisions for standard after-sales returns will not be used to exclude, reduce, or improperly shift any rights or obligations established by applicable law.

6.4 Packaging and Return Shipping Requirements

Please package the item carefully, using the original packaging and protective materials whenever possible. Ensure that all applicable accessories and components are included in the return.

Follow the return label and shipping instructions provided. If you have questions about packaging or the return process, please contact us before shipping the item.

Any shipping damage, missing accessories, or other issues involving the returned item will be addressed based on the circumstances and applicable law.

7. Refund Processing and Timing

Refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or another method is legally permitted and appropriately arranged.

7.1 Standard After-Sales Return Refunds

For eligible standard after-sales refunds that require the item to be returned, we will initiate the refund within 1–5 business days after receiving the returned item and completing the necessary inspection.

The refund amount will be based on the approved refund arrangement and may be adjusted for return-related fees that are legally permitted and were disclosed in advance.

7.2 Refunds Without Returning the Item

In certain circumstances, a refund may be processed without requiring the item to be returned.

For these requests, we will inform you of the refund decision and applicable processing timeframe based on the circumstances.

7.3 Refunds for Canceled Orders

For orders that have not shipped and have been successfully canceled, we will refund all amounts paid. No cancellation fee will be charged.

7.4 Refunds for Statutory Withdrawals

If a refund results from a consumer exercising a statutory right of withdrawal, we will process it in accordance with the refund deadlines, methods, and conditions required by applicable law.

The processing timeframes for standard after-sales refunds described in this policy will not replace or extend any statutory refund deadline.

7.5 Actual Refund Posting Time

The date on which we initiate a refund may differ from the date the refund appears in your account.

The actual posting time depends on your bank, credit card issuer, payment service provider, and other financial institutions involved in processing the transaction. We cannot guarantee that these institutions will complete the posting process by a specific date.

If you have not received your refund after a reasonable waiting period, please contact us so that we can help verify its processing status.

8. Exchange Policy

We currently do not offer direct exchanges.

This approach helps us maintain consistency in order processing, inventory management, and refund procedures.

If you would like a different style, color, size, or other product specification, you may request a return and refund if the applicable conditions are met. Once the refund for the original order has been approved and processed, you may place a new order for the item you want.

Product availability and prices may differ when you place a new order.

If you receive an item that is damaged, defective, or inconsistent with your order, please contact us first so that we can assess the issue and determine an appropriate resolution.

Nothing in this section limits any rights or remedies to which consumers are entitled under applicable law.

9. Additional Information

This policy is intended to provide consumers with a clear and consistent process for returns, order cancellations, and refunds.

Eligibility for standard after-sales returns, refund amounts, and processing arrangements may vary depending on the order status, item condition, and reason for the request. All handling will comply with applicable law, including any consumer rights that cannot be waived or restricted.

Statutory rights of withdrawal and standard after-sales returns will be handled separately. Where applicable law grants consumers a right to withdraw from a transaction without giving a reason within a specified period, consumers will not be required to provide a reason or obtain our approval before exercising that right. Standard after-sales return requests may be reviewed based on the applicable conditions, order information, and relevant circumstances.

If you have questions about return eligibility, refund amounts, or the return process, please contact us using the information below.

10. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, order cancellation, or refund request, please contact us using the following details.

Email: client@xaliworiaroth.com

Phone: +1 (341) 821-3746

Mailing Address: 2555 International Blvd #232, Oakland, CA 94601, United States

Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (America/Los_Angeles).

Thank you for your support and trust. We will do our best to assist you with after-sales matters in a clear and fair manner.